At Premium Peptides, we pride ourselves on supplying the highest high-purity peptides and ensuring customer satisfaction. Due to the sensitive nature and stringent quality standards of our research chemicals, our Premium Peptides Return Policy is governed by specific terms.

Our primary commitment is to ensure the integrity of the product upon arrival.

1. Product Guarantee and Quality Assurance

Every compound, including wholesale Retatrutide peptide and other research peptides, is rigorously tested and comes with a Certificate of Analysis (COA).

• Quality Guarantee: We guarantee that our products meet the specifications outlined in the COA at the time of shipment.

• Final Sale: All sales are final. We generally do not accept returns or offer refunds for opened products or based on efficacy or purity claims that are not supported by verifiable third-party testing reports.

2. Eligibility for Refunds and Returns

A refund or replacement will only be considered under the following limited circumstances:

A. Damaged or Compromised Orders

If your order arrives damaged, broken, or appears to have been compromised during transit, please follow these steps:

1. Immediate Notification: You must Contact Premium Peptides Customer Support within 48 hours of package delivery.

2. Required Documentation: Email us clear photographic evidence of the damage to the packaging and the product itself.

3. Resolution: Upon verification, we will issue a replacement or a full refund for the damaged items, including original shipping costs.

B. Wrong Item Received (Shipping Error)

If you received an item that does not match your original Premium Peptides Order details:

1. Notification Window: Please notify us within 7 days of delivery.

2. Procedure: We will provide instructions on how to return the incorrect, unopened item (at our expense) and will immediately ship the correct research peptide replacement upon receipt of the incorrect item.

3. Non-Returnable Items (No Refunds)

We cannot accept returns or offer refunds for the following:

• Opened or Used Product: Any product whose seal has been broken or that shows evidence of use.

• Improper Storage: Any product damaged due to the customer’s failure to adhere to stated storage and handling instructions (e.g., refrigeration).

• Customer Error: Orders placed incorrectly by the customer.

• Expired Products: Products whose expiration date has passed while in the customer’s possession.

4. Refund Processing

• Credit: Once your claim is approved (as per Section 2), your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days.

• Tracking: You can view your payment status in your My Account order history or by reaching out to our Customer Support team.

5. Initiating a Claim

To initiate a claim for a damaged or incorrect order, please Contact Premium Peptides immediately with the following information:

• Your Order Number.

• Detailed description of the issue.

• Required photographic evidence.

Contact Us: https://premium-peptides.ca/